Technical Support Analyst
What if you could be the key to seamless tech support and innovation?
You could be our Technical Support Analyst.
Up to £28,500 per annum
Permanent
Full-time
Stevenage (with hybrid working)
At the IET, making our world a better place starts by creating a better place for our people.
At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.
We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.
What you'll be doing
As the Technical Support Analyst, you will deliver skilled and professional desktop technical support to IET staff and affiliates at the Stevenage Head Office and remote locations as needed.
You'll handle tickets logged on the service desk reactively and address logs and monitoring systems proactively, ensuring each ticket is managed from start to finish to maintain system and service uptime.
The role also involves keeping accurate records of service desk activities and providing excellent customer service.
Additionally, you'll support ongoing IT projects and contribute to new developments (Incident and Problem Management).
What we hope you can bring to the role
You will have extensive experience in supporting Microsoft Desktop Operating Systems, the MS Office suite, and various standard desktop software.
Ideally, you’ll have a comprehensive background in IT support and a solid understanding of both Local and Wide Area Networks.
Strong communication skills and a logical, problem-solving mindset are essential for this role.
We’d love to get to know you
Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!
Download the full Job Description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.
The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice
Apply
When you select ‘apply now’ you will be taken to our candidate portal where, once registered, you can submit your CV in application for this role. If you have already created an account, you will need to log in to progress your application.
Should you require further support to register your interest in a role, or complete an application, please contact peoplesupport@theiet.org.
What if you could be you?
The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
