Programme Manager - Member, Customer and Technology

What you'll be doing

As our Programme Manager, you'll lead two strategically important transformation programmes that sit at the heart of the IET's future: Technology Firm Foundations and Member & Customer Experience.

These programmes are closely connected. One focuses on strengthening our technology foundations through platform simplification, modernisation, data, AI and automation. The other is focused on improving the experiences of our members and customers by creating simpler, more joined-up journeys across our services, systems and processes.

Working across both programmes, you'll bring a joined-up approach to planning, governance and delivery. You'll ensure priorities are aligned, dependencies are understood, and activity across multiple projects is coordinated to achieve the greatest organisational benefit. This is a broad transformation role that goes beyond technology delivery alone, bringing together people, processes, systems, service improvements and organisational change.

You'll work closely with project leads, subject matter experts, senior leaders, volunteers and governance groups to create a clear roadmap, maintain momentum and provide visibility of progress. You'll help teams navigate complexity, resolve challenges and ensure decisions are informed by a clear understanding of risks, opportunities and interdependencies.

A key part of the role will be building engagement and ownership across the organisation. You'll support colleagues through change, help embed new ways of working and ensure the benefits of transformation are realised over the long term. Along the way, you'll provide coaching and guidance to project leads, helping them deliver successfully while fostering a collaborative and accountable delivery culture.

What we hope you can bring to the role

We're looking for an experienced Programme Manager with a strong track record of delivering complex transformation programmes that span multiple projects, stakeholders and business functions. While you'll be comfortable leading technology-enabled change, we're not looking for someone focused solely on technology delivery. Instead, you'll understand how successful transformation brings together technology, processes, people and organisational change to create lasting impact.

You'll be confident operating in complex environments where priorities evolve, balancing strategic thinking with strong programme discipline. You'll know how to establish governance, manage risks and dependencies, and maintain focus on outcomes while bringing others with you on the journey.

Strong stakeholder management will be essential. You'll have experience building trusted relationships across different levels of an organisation, influencing decision-making and creating shared accountability for delivery. Experience supporting organisational change, service improvement or customer-focused transformation programmes will be particularly valuable.

Most importantly, you'll bring a collaborative, pragmatic and engaging approach, with the ability to create clarity, build confidence and help teams succeed through periods of significant change.

A little more about the role

• Lead the delivery of the Technology Firm Foundations and Member & Customer Experience programmes.
• Develop and maintain a clear programme vision, roadmap and delivery approach.
• Coordinate activity across multiple interconnected projects, workstreams and stakeholders.
• Establish effective governance, reporting and programme controls.
• Manage programme risks, issues, dependencies and resource planning.
• Build strong relationships with colleagues, volunteers, leaders and subject matter experts across the IET.
• Provide coaching, guidance and support to project leads and delivery teams.
• Present programme updates, recommendations and insights to senior leaders, Trustees and governance groups.
• Support organisational readiness, adoption and the embedding of new ways of working.
• Ensure programme outcomes deliver measurable benefits for members, customers and the wider organisation.

A little more about what we’re looking for

• Proven experience delivering complex transformation programmes involving multiple interdependent projects.
• Experience leading broad organisational change, not solely technology implementation programmes.
• Strong programme planning, governance, reporting and delivery skills.
• Ability to bring structure, clarity and focus to complex environments with competing priorities.
• Experience managing programme risks, issues, dependencies and stakeholder expectations.
• Confidence engaging and influencing stakeholders at all levels, including senior leaders and governance groups.
• Ability to coach, mentor and support project managers and project leads.
• Understanding of organisational change and change management approaches.
• Relevant programme, project or portfolio management qualification, with experience of Agile, Waterfall or Hybrid delivery methodologies.
• Experience working within a membership, volunteer-led or not-for-profit organisation would be advantageous.
• Excellent communication, relationship-building and influencing skills.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!

Download the full job description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

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What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.