WISE Account Manager

What you'll be doing

As a WISE Account Manager, you will play a pivotal role in growing and maintaining strong relationships with our corporate members and partners.

You will be responsible for developing accounts, driving new business opportunities, and ensuring our members receive valuable support in their Equity, Diversity, and Inclusion (EDI) journeys.

Working within the Engagement and Growth team, you will engage with organisations across the STEM sector to understand their gender equity challenges and provide tailored solutions from WISE and the IET’s EDI offer.

You will be instrumental in driving membership growth, ensuring high renewal rates, and identifying opportunities for additional engagement through training, sponsorships, and workshops.

Collaboration will be key to your success. You will work closely with internal teams and external stakeholders to enhance our membership offering, shape innovative EDI solutions, and champion gender balance across STEM.

If you’re a natural relationship builder with a passion for helping organisations make meaningful progress, this role offers the chance to drive real change while supporting WISE’s mission.

What is WISE?

WISE (Women into Science and Engineering) delivers women-centred Equity, Diversity, and Inclusion (EDI) solutions for the STEM (Science, Technology, Engineering, and Maths) sectors.

WISE’s mission is to support businesses and organisations in achieving gender balance within STEM through consultancy, training, research, and advocacy. WISE works with corporate partners, academia, and policymakers to create inclusive workplaces and career pathways for women in STEM.

What we hope you can bring to the role

We are looking for someone with proven experience in account management, sales, or business development, ideally in a membership or service-based environment.

You’ll bring a strategic mindset and the ability to identify opportunities for growth while maintaining excellent relationships with corporate clients.

Previous experience in EDI is not essential, but a keen interest and understanding of its importance will be beneficial.

Strong communication skills are a must, as you’ll be liaising with a variety of stakeholders, from HR and diversity leads to senior decision-makers.

Your ability to listen, influence, and present compelling solutions will be key to success. Experience working in or with the STEM sector, or within a not-for-profit or professional membership organisation, would be advantageous.

A little more about the role

• Develop and manage relationships with corporate members and customers to ensure high levels of engagement, retention, and growth.
• Identify opportunities to expand partnerships through additional services, including training, sponsorships, and consultancy.
• Onboard new members, ensuring they receive the right solutions to support their EDI journey.
• Represent the voice of our customers, feeding back insights to shape new products and services.
• Collaborate with internal teams to improve our membership offering and develop innovative solutions that support gender equity in STEM.
• Maintain accurate CRM records, tracking interactions and actions to ensure effective account management.
• Drive new business opportunities, securing new memberships and partnerships.
• Support the delivery of events, knowledge-sharing sessions, and webinars to engage members.
• Ensure customers receive measurable value from their membership and continuously align our services to their needs.

A little more about what we’re looking for

• Experience in account management, business development, or sales, preferably within a service-based or membership organisation.
• Proven ability to achieve revenue targets through account growth, renewals, and upselling.
• Strong relationship management and communication skills, with the ability to engage a wide range of stakeholders.
• A strategic and consultative approach to understanding client needs and delivering solutions.
• Experience working with corporate clients in STEM, EDI, or professional membership bodies is advantageous.
• Highly organised with strong time management skills and the ability to juggle multiple priorities.
• A proactive and collaborative mindset, with a passion for making a difference in the STEM sector through gender equity.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!

Download the full job description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice.

What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.