Support Executive

What you'll be doing

As a Member and Customer Support Executive, you’ll play a key role in delivering an exceptional experience for our members and customers. From processing applications and payments to maintaining accurate records across multiple systems, you’ll ensure our members receive seamless support and have access to the full range of IET products and services.

With strong attention to detail, you’ll manage administrative processes efficiently while collaborating with internal teams to enhance our customer journey. You’ll also support the setup and maintenance of IET events, ensuring all information is correctly recorded and updated.

If you thrive in a fast-paced, detail-driven environment and enjoy helping members navigate their journey, this role offers the opportunity to make a real impact while working as part of a collaborative and supportive team.

What we hope you can bring to the role

We’re looking for someone with experience in customer service, administration, or membership support—ideally within a professional body or similar environment. You’ll bring excellent organisational skills, a keen eye for accuracy, and confidence in handling sensitive customer information, including payments.

The ideal candidate will be proactive, detail-oriented, and able to manage multiple tasks while maintaining high levels of accuracy. Strong communication skills and the ability to work both independently and collaboratively will be essential. Experience using CRM systems and Microsoft Office is highly desirable.

Please note, this role is based 5 days per week from our Stevenage Office.

A little more about the role:

• Provide high-quality administrative support, ensuring accuracy and efficiency in processing membership applications, event registrations, and payments.
• Maintain and update records across multiple systems, ensuring data integrity.
• Monitor and meet Service Level Agreements (SLAs) across relevant products and services.
• Support the setup and maintenance of IET events within key systems.
• Process and manage Central Payment Scheme applications, ensuring member records are up to date.
• Assist with membership transfer and upgrade applications, ensuring members are placed in the most relevant category.
• Act as an advocate for members and customers, voicing feedback to internal stakeholders.
• Collaborate with teams across the IET to enhance the overall customer experience.
• Handle sensitive information, including payment details, with a high degree of accuracy and confidentiality.

A little more about what we’re looking for:

• Proven experience in a customer service, administrative, or membership support role.
• Strong attention to detail, with the ability to manage data and records accurately.
• Excellent communication skills and a customer-focused mindset.
• Ability to work efficiently in a fast-paced environment, managing multiple priorities.
• Experience handling sensitive information, including payment processing.
• Proficiency in Microsoft Office and experience with CRM systems (desirable).
• A proactive and organised approach, with a passion for delivering high-quality support.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!

Download the full job description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice

What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.