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Sales Support Coordinator

Circa £21,000 per annum, dependent on experience



Stevenage, Hertfordshire 

At the IET, making our world a better place starts by creating a better place for our people.

At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow – professionally and personally – in ways you never thought possible.

We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you'll be doing

As the Member Relations Executive you’ll be joining a friendly, supportive multifunctional Member Relations team who are at the forefront of our customer service membership offering.

In this role, you’ll lead in resolving membership enquiries from prospective, existing and lapsed members via phone and email and SMS.

You’ll support maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention.

All are part of the goal to build a positive membership experience as a whole.


What we hope you can bring to the role

You’ll have experience in a previous, fast-paced, telephone-based customer service role with a background in supporting customers with a range of queries.

As a confident communicator and team worker you’ll be well rehearsed in dealing with people at all levels internally and externally.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!

Download the full Job Description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice


When you select ‘apply now’ you will be taken to our candidate portal where, once registered, you can submit your CV in application for this role. If you have already created an account, you will need to log in to progress your application.


What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.