Members Customers Lp

Membership Engagement Executive (three roles available)

Circa £22,000 - £23,000 per annum

Fixed Term, up to 12 months

Full time

Stevenage, Hertfordshire / Hybrid Working

What you'll be doing

In this role, you’ll focus on re-engaging customers whose membership has lapsed, performing proactive outbound campaigns, and providing excellent customer service through every interaction. 

The role will be predominantly office-based, with some hybrid working and shift patterns to accommodate being able to contact members internationally.

This is a great opportunity to continue to develop your sales and business development skills, engaging with prospective, current, and previous members and contributing to increased member retention.

What we hope you will bring to the role

You’ll be a customer-focused individual with strong communication and interpersonal skills. You’ll be comfortable communicating over multiple communication channels – telephone, email, and SMS.

You will be comfortable with the use of technology in your role, and some exposure to customer relationship management systems would be beneficial but training will be provided.


We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry – we’d rather hear from you this time than not hear from you at all!

Download the full Job Description for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

The IET will collect, use and handle personal information about you in connection with our online and offline recruitment activities. For further information about privacy please see our Recruitment Privacy Notice


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What if you could be you?

The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.